SHIPPING POLICY

All orders will be dispatched within 3 working days of being placed. 

International shipping charges are calculated by weight and location. Simply add your items to your cart, click "Checkout", and choose your country to calculate your postage cost. 

All international orders require a contact phone number to be provided.

Pre-order shipping is subject to the pre-order item production fulfilment. 

Shipping delivery times (expect delays during Covid Pandemic)
New Zealand - 2-3 working days
Australia - 6-10 working days
Rest of the World - 10-14 working days

PO Box deliveries within NZ

We can send to PO Boxes but this is at your own risk - couriers don’t deliver to PO Boxes and no tracking is provided. Delivery to PO Boxes also takes longer (up to 10 working days). We strongly recommend you have packages delivered to a work or home address. International PO Boxes are fine to use. 

Has my order been shipped?
Please check the confirmation email you will receive upon placing your order and another when your order ships. A tracking number will also be provided in these emails for you to check (unless sending to a NZ PO Box). You can contact us directly at mildorange@mildorange.com, or our distributor, Hunter from Flying Out, anytime for an update, at orders@flyingout.co.nz. It is generally faster to contact us direct.

Please put Mild Orange and order number in the email subject line.

My order was shipped 2 weeks ago and it's still not arrived. What the *###!** is going on?!?!
We know, we know - there is nothing worse than ordering something and not getting it. If this happens we are truly sorry, we also have a 30 day policy on items which appear to be lost in the mail. We are currently experiencing generally longer shipping times worldwide due to the ongoing pandemic, please consider this too. Again please email us at mildorangemerch@gmail.com anytime or email Hunter at orders@flyingout.co.nz We're here to help! If all has gone completely awry, we may get you another order shipped ASAP (provided there is remaining stock), or a refund if you prefer. We like to think we're pretty nice and understanding! Cheers.